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Customers today want additional channels to interact with companies that they do business with. Though the traditional call center is not going away, it is rapidly changing and can no longer be the single source of service. Here are my findings on the effect AHT when exposing additional channels for service.
In 2012 a preferred IT candidate might be someone with a background in business rather than technology, who has sought supplementary tech certifications. How can this be?
The market is hot for IT talent as companies scramble to implement new flexible technologies. Continual demand on IT to deliver innovation to the business and a shortage of talent has led to an increase in IT salaries. Our 2012 IT Salary Guide reveals that 30-40% of key IT positions will have starting salary ranges over 6 figures.
For the first time since the late 1990’s, our technology options are making heads spin and making purchasing decisions more complicated than ever. As stalwarts like Oracle, SAP, and Microsoft age into the molds of IBM, CA, and others, there are hundreds of next generation technologies that will present themselves as undeniable cogs in the quest for business transformation.
For too long, social + collaboration were just buzzwords, but we’ve come farther along in the realization of what it really means to an enterprise. In this ongoing series, I’ll shed some light on the value and nature of collaboration in the enterprise.
To attract and retain the market's best tech minds amid the current bidding war for top IT talent, CIOs need a new set of IT staffing strategies which goes beyond a competitive salary.
A cross-post from the ExactTarget Blog courtesy of Joel Book, here’s what you MUST know about B2B Social Media and how to measure its effectiveness.
Remember Stephen Burgess? He submitted a video at the end of December to be considered for Bluewolf’s free Salesforce Administrator training. His video was fantastic! And it really stole the hearts of viewers and Bluewolf employees alike.
Two large organizations heard the power of social media this week and gave two very different, but equally impressive, responses.
Congrats to our first class of free Salesforce training participants! Last week, our students attended a 4 days virtual training course to get them prepared for their certification exam. After the course ended, we started receiving some amazing responses from our training participants and are truly touched by what they had to say!
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The Bluewolf blog has the most up-to-date information on what's going on in agile consulting, cloud computing, and general tips for effectively managing your business.
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