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Customers today want additional channels to interact with companies that they do business with. Though the traditional call center is not going away, it is rapidly changing and can no longer be the single source of service. Here are my findings on the effect AHT when exposing additional channels for service... read more
In 2012 a preferred IT candidate might be someone with a background in business rather than technology, who has sought supplementary tech certifications. How can this be... read more
The market is hot for IT talent as companies scramble to implement new flexible technologies. Continual demand on IT to deliver innovation to the business and a shortage of talent has led to an increase in IT salaries. Our 2012 IT Salary Guide reveals that 30-40% of key IT positions will have starting salary ranges over 6 figures... read more
For the first time since the late 1990’s, our technology options are making heads spin and making purchasing decisions more complicated than ever. As stalwarts like Oracle, SAP, and Microsoft age into the molds of IBM, CA, and others, there are hundreds of next generation technologies that will present themselves as undeniable cogs in the quest for business transformation... read more
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