Location: Seattle, WA

Date: May 7-10, 2012

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Bluewolf is a sponsor at ICMI ACCE Seattle on May 7-10, 2012. ACCE is the Global Gathering for the Call Center Industry.

Customers today want additional channels to interact with companies that they do business with. Though the traditional call center is not going away, it is rapidly changing and can no longer be the single source of service. Here are my findings on the effect AHT when exposing additional channels for service.